What does VoIP or Digital Phone System mean?
VoIP means Voice over Internet Protocol and is a technology that turns electronic devices into phones and enables voice and video calling over the Internet. Who doesn’t have Internet Service today? Almost everybody does, especially Businesses. It can be any computer or mobile device like a desktop, laptop, smartphone, tablet, or a desk-phone with a microphone, speakers, or a headset. Once you have one of those devices, an internet service, and a Voice over IP provider, you have all you need. No more land lines and telephone wiring are required.
Softphones
Voice over IP providers also offer what is called soft-phones, which are software applications that work as a physical phone, but without phone hardware required. Voice over IP systems consolidate video, audio, and text, which is beneficial for businesses.
Efficiency and Scalability
Voice over IP integration is a key strategy for businesses in a digital world. It is not just about technology; it is about efficiency and scalability, which converts to a great service experience, internally for employees and externally for clients and vendors. You don’t have to worry about scaling your business, Voice over IP systems will easily grow at the same pace with your company.
Management
One thing that you need to consider is that Voice over IP technology is Internet service dependent. If the Internet service is shared and heavily used not only for phone calls but for other services like video-conferences, online training, cloud data backups, and others, high bandwidths, fast speeds, and proper technical management are required. If these conditions are not met, Voice over IP will be a headache. Voice over IP technology provides crystal-clear communications if it is properly managed.
Digital Phone System Functions
These are some typical functions provided by Voice over IP systems:
- Phone calls to land lines, cellular phones, locally and internationally
- Voicemail
- Call recording
- And even Faxes
Faxes are not commonly used these days, but there are some businesses that still need them to satisfy specific requirements, and Voice over IP systems can handle them.
Voice over IP is an allied technology for business transformation, based on its low cost and flexibility, with its inherent challenges, but the path for present and future communications.
Low Cost Solution
It is a low cost solution, which is great for small business budgets. Companies having employees working from home or often traveling can easily stay communicated regardless of their geographical location.
Secure Communications
Something crucial is that Voice over IP communications are secure; your company privacy is protected with features like Two-Factor Authentication and end-to-end encryption.
Do I need a VoIP / Digital Phone System in my Business?
Absolutely, a digital / VoIP system is recommended. If you don’t have a Voice over IP system yet, consider it. If you already have it, make sure you are using it to its maximum potential. We have experience implementing and managing different Voice over IP solutions in the market.
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